Improving Enterprise Utility Data Management Across Maryland State Government

Client: A Maryland State Agency
Industry: Public Sector
Solutions: Operational Intelligence | Energy Performance Management | Data Governance | Managed Services

Executive Summary

A Maryland state agency set out to improve how utility data was managed across state government, giving agency leaders more reliable information to support budgeting, compliance, and long term planning. For more than 12 years, the agency has partnered with BITHGROUP to centralize utility data, strengthen reporting, and improve operational visibility across 62 state agencies. Together, we’ve helped build a trusted foundation for better decision making while reducing the administrative burden on internal teams.

Challenge

Managing utility data across a large, decentralized organization is complex. As programs grow, information often becomes fragmented across agencies, systems, and spreadsheets, making it difficult to monitor energy performance, manage costs, and meet reporting requirements.

Without consistent processes and trusted data, staff spend valuable time resolving billing issues, preparing reports, and answering compliance questions instead of focusing on strategic priorities.

Our Approach

BITHGROUP partnered with agency leadership and operational teams to create a centralized utility data management program that improved consistency, strengthened governance, and made enterprise information easier to manage and use.

Our work included:

• Standardizing utility data across state agencies
• Improving the accuracy and consistency of billing and usage information
• Increasing operational visibility through reporting and analytics
• Reducing manual effort through ongoing data validation and issue resolution
• Supporting budgeting, compliance, and long term planning with trusted data

Rather than asking agency staff to manage complex utility information every day, the agency established a repeatable operational model that strengthened data governance and allowed internal teams to focus on higher value work.

Business Impact

Today, the agency has greater confidence in the data that supports enterprise decision making and a more consistent approach to managing utility information across state government.

62 State Agencies supported through one centralized utility data management program

15,000+ Utility Accounts managed across more than 150 utility providers

12+ Years of continuous operational partnership

Approximately $11 Million in identified energy savings through improved operational visibility

Improved reporting, stronger compliance, and reduced administrative effort across the enterprise

Why This Matters

Reliable information is the foundation of effective government. When leaders have confidence in their data, they can make better decisions, improve financial stewardship, meet compliance requirements, and give their teams more time to focus on serving the mission.