A New Address, and a New Chapter for BITHGROUP

June 25, 2026

By Katie Burdett, Project Coordinator and Trainer

Some of the best ideas don’t come from working harder. They come from working together. Innovation has always been driven by people with different experiences, perspectives, and expertise coming together to solve problems. Whether it’s a breakthrough in healthcare, a new technology, or a better way to serve customers, meaningful progress rarely happens in isolation.

That’s one of the reasons BITHGROUP recently relocated to the University of Maryland BioPark. At first glance, it’s simply a new office. To us, it’s an opportunity to become part of a community built around research, discovery, entrepreneurship, and collaboration. The BioPark brings together researchers, healthcare leaders, startups, educators, and technology companies, all working to solve complex challenges. It’s an environment where ideas are shared, partnerships are formed, and innovation happens every day.

We believe there’s value in being part of that kind of ecosystem. Not because we expect every conversation to lead to a new project, but because the best solutions often come from learning alongside others. New perspectives challenge assumptions. New relationships create opportunities. New ideas emerge when people with different expertise are willing to collaborate. That’s the kind of environment we want to be part of.

We’re also excited about the opportunity to strengthen our relationship with local universities, healthcare facilities, and startups. As those conversations continue, we see tremendous potential to connect with researchers, faculty, students, and industry leaders who are shaping the future of healthcare, technology, and workforce development.

For our clients, that means a partner who is continually learning, growing, and connected to an innovation community that extends well beyond our own organization. For our team, it means being surrounded by people who are asking difficult questions, exploring new approaches, and pushing ideas forward.

For more than 30 years, BITHGROUP has helped organizations solve complex operational challenges across government, healthcare, energy, and the private sector. That commitment isn’t changing.

What is changing is the environment we’re investing in. We chose the BioPark because we believe innovation doesn’t happen by chance. It grows where people are willing to share ideas, challenge one another, and work together toward something better. That’s the kind of community we’re proud to join, and we look forward to the partnerships and possibilities it will create.

Operational Friction: The Problem Behind the Problem

May 12, 2026

Over the past year, we’ve noticed a shift in almost every client conversation. A few years ago, organizations often came to us with a solution already in mind. They wanted to modernize a system, implement new technology, or improve a specific process. Those conversations usually started with what they wanted to build or buy.

Today, they start somewhere else. Clients are asking how to preserve institutional knowledge as experienced employees retire. They’re asking how to support teams that are already stretched thin, improve adoption of technology they’ve already invested in, reduce manual work, and move important initiatives forward with limited time and resources.

At first glance, those sound like different challenges. In our experience, they usually point to the same underlying issue: operational friction. Operational friction is the accumulation of small, everyday obstacles that make work harder than it needs to be. Information lives in too many places. Processes become more complicated over time. Decisions depend on one or two people. Employees spend valuable time searching for answers, reentering data, or working around systems that were meant to make their jobs easier.

None of those issues happen overnight. They develop gradually, and because people are adaptable, they often become accepted as simply “the way we do things.” That’s why hiring another person or implementing another application doesn’t always solve the problem. If the underlying friction remains, new technology often inherits the same inefficiencies. The tools change, but the work doesn’t become any easier.

One of the biggest changes we’ve noticed is that organizations are asking different questions than they did just a few years ago. Instead of leading with, “What system should we buy?” they’re asking, “How can we help our people work more effectively?”

We think that’s a better place to start. Sometimes the answer is technology. Just as often, it’s simplifying a process, improving how information is shared, clarifying roles, or eliminating work that no longer adds value. More often than not, it’s a combination of those things.

Before launching your next modernization effort or evaluating your next technology investment, ask your team one simple question: Where does work consistently slow down, and why? Don’t start with leadership. Ask the people doing the work every day.

Their answers will often reveal frustrations that have become so routine they’ve stopped being questioned. Those are usually the first opportunities worth addressing. The organizations making the greatest progress aren’t always the ones with the newest technology or the largest budgets. They’re the ones willing to identify and remove the friction that quietly slows their people down every day.

Sometimes the biggest improvement doesn’t come from adding something new. It comes from fixing what’s been getting in the way all along.

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